Terms and Conditions
Terms and Conditions
Last updated: May 2026
Please read these Terms and Conditions before using Meals On Wheels4U.
Meals On Wheels4U is an online food ordering, payment collection and delivery facilitation platform serving Pai and Chiang Mai, Thailand. By using our website, mobile app or services, you agree to these Terms and Conditions.
Use of Our Service
Customers can use Meals On Wheels4U to browse restaurant menus, place food orders online and request delivery from participating restaurants and merchants.
You agree to provide accurate information when placing an order, including your name, phone number, delivery address and any order instructions.
Platform Role and Merchant as Seller
Meals On Wheels4U operates as an online ordering, payment collection and delivery facilitation platform. Restaurants and merchants listed on Meals On Wheels4U are the sellers and suppliers of the food, beverages and products ordered by customers.
Meals On Wheels4U does not buy, resell, own, prepare, manufacture or take legal title to the food, beverages or products sold by restaurants or merchants. Food and product sales take place directly between the customer and the relevant restaurant or merchant.
Meals On Wheels4U helps facilitate the order, payment collection, customer communication and delivery coordination.
Orders
Once an order is placed, it is sent to the restaurant or merchant for confirmation and preparation. Order acceptance depends on restaurant availability, opening hours, item availability and delivery coverage.
Meals On Wheels4U may contact you if there is a problem with your order, address, payment or delivery.
Prices and Availability
Menu items, prices, delivery fees, platform/service fees, promotions and availability may change at any time. We try to keep information accurate, but restaurants may occasionally update prices, remove items or be unable to prepare certain dishes.
If an item is unavailable, we or the restaurant may contact you to offer a replacement, adjustment or cancellation.
Delivery
Delivery times shown are estimates only. Actual delivery time may vary due to restaurant preparation time, traffic, weather, rider availability, distance, road conditions or other factors outside our control.
Customers are responsible for providing a correct and complete delivery address and being available to receive the order.
Payments
Available payment methods may include cash on delivery, online payment, wallet payment, bank transfer or other payment methods shown at checkout.
Meals On Wheels4U may collect payment from customers on behalf of the restaurant or merchant. We may deduct agreed commission, platform service fees, delivery fees, payment processing fees, refunds, discounts, adjustments or other agreed amounts before settling the balance to the restaurant or merchant.
For online payments, payment processing may be handled by third-party payment providers. Orders may not be processed until payment is confirmed where online payment is required.
Order Summaries, Receipts and Tax
Order summaries, payment confirmations, emails and other documents issued by Meals On Wheels4U are for order confirmation, customer support and record-keeping purposes only.
Unless expressly stated otherwise, documents issued by Meals On Wheels4U are not VAT tax invoices.
The restaurant or merchant remains responsible for any tax invoice, receipt, VAT, tax, licence or legal obligations relating to the sale of its food, beverages or products.
Meals On Wheels4U’s income is limited to its commission, platform service fees, delivery/admin fees, payment processing fees and other service charges retained by Meals On Wheels4U.
Cancellations and Refunds
Cancellation and refund requests are reviewed case by case. Once a restaurant has accepted or started preparing an order, cancellation may not be possible.
Refunds, where approved, may be returned to the original payment method, wallet balance or another method agreed by Meals On Wheels4U.
Food Quality and Restaurant Responsibility
Restaurants and merchants are responsible for preparing food, menu accuracy, ingredients, allergens, portion sizes, packaging, food safety, hygiene and food quality.
Meals On Wheels4U helps coordinate orders and delivery, but we do not directly prepare, inspect, manufacture or supply the food. If there is a problem with an order, please contact us as soon as possible so we can help resolve the issue with the restaurant, merchant or driver.
Customer Responsibilities
Customers agree not to misuse the website, app or service. This includes placing false orders, providing incorrect information, abusing promotions, harassing restaurants or drivers, or attempting to interfere with the platform.
Promotions and Vouchers
Promotions, discounts and vouchers may have specific terms, including expiry dates, minimum order values, restaurant restrictions or usage limits.
Meals On Wheels4U may change, pause or cancel promotions at any time.
Account Suspension
We may suspend or restrict access to an account if we believe the account has been used fraudulently, abusively or in violation of these Terms and Conditions.
Third-Party Services
Our website or app may include links or services provided by third parties, such as payment providers, map services, delivery partners, taxi/logistics partners or notification services. We are not responsible for the content, policies or actions of third-party services.
Limitation of Liability
Meals On Wheels4U will make reasonable efforts to provide a reliable service. However, we are not responsible for delays, unavailable items, incorrect restaurant information, technical issues, restaurant food preparation issues, food quality issues, incorrect ingredients, allergens, or events outside our reasonable control.
Nothing in these Terms and Conditions limits any rights you may have under applicable law.
Changes to These Terms
We may update these Terms and Conditions from time to time. The updated version will be posted on our website or app with a new “Last updated” date.
Contact Us
If you have questions about these Terms and Conditions, please contact us:
Meals On Wheels4U
Email: info@mealsonwheels4u.com
Website: mealsonwheels4u.com
Last updated: May 2026
Please read these Terms and Conditions before using Meals On Wheels4U.
Meals On Wheels4U is an online food ordering, payment collection and delivery facilitation platform serving Pai and Chiang Mai, Thailand. By using our website, mobile app or services, you agree to these Terms and Conditions.
Use of Our Service
Customers can use Meals On Wheels4U to browse restaurant menus, place food orders online and request delivery from participating restaurants and merchants.
You agree to provide accurate information when placing an order, including your name, phone number, delivery address and any order instructions.
Platform Role and Merchant as Seller
Meals On Wheels4U operates as an online ordering, payment collection and delivery facilitation platform. Restaurants and merchants listed on Meals On Wheels4U are the sellers and suppliers of the food, beverages and products ordered by customers.
Meals On Wheels4U does not buy, resell, own, prepare, manufacture or take legal title to the food, beverages or products sold by restaurants or merchants. Food and product sales take place directly between the customer and the relevant restaurant or merchant.
Meals On Wheels4U helps facilitate the order, payment collection, customer communication and delivery coordination.
Orders
Once an order is placed, it is sent to the restaurant or merchant for confirmation and preparation. Order acceptance depends on restaurant availability, opening hours, item availability and delivery coverage.
Meals On Wheels4U may contact you if there is a problem with your order, address, payment or delivery.
Prices and Availability
Menu items, prices, delivery fees, platform/service fees, promotions and availability may change at any time. We try to keep information accurate, but restaurants may occasionally update prices, remove items or be unable to prepare certain dishes.
If an item is unavailable, we or the restaurant may contact you to offer a replacement, adjustment or cancellation.
Delivery
Delivery times shown are estimates only. Actual delivery time may vary due to restaurant preparation time, traffic, weather, rider availability, distance, road conditions or other factors outside our control.
Customers are responsible for providing a correct and complete delivery address and being available to receive the order.
Payments
Available payment methods may include cash on delivery, online payment, wallet payment, bank transfer or other payment methods shown at checkout.
Meals On Wheels4U may collect payment from customers on behalf of the restaurant or merchant. We may deduct agreed commission, platform service fees, delivery fees, payment processing fees, refunds, discounts, adjustments or other agreed amounts before settling the balance to the restaurant or merchant.
For online payments, payment processing may be handled by third-party payment providers. Orders may not be processed until payment is confirmed where online payment is required.
Order Summaries, Receipts and Tax
Order summaries, payment confirmations, emails and other documents issued by Meals On Wheels4U are for order confirmation, customer support and record-keeping purposes only.
Unless expressly stated otherwise, documents issued by Meals On Wheels4U are not VAT tax invoices.
The restaurant or merchant remains responsible for any tax invoice, receipt, VAT, tax, licence or legal obligations relating to the sale of its food, beverages or products.
Meals On Wheels4U’s income is limited to its commission, platform service fees, delivery/admin fees, payment processing fees and other service charges retained by Meals On Wheels4U.
Cancellations and Refunds
Cancellation and refund requests are reviewed case by case. Once a restaurant has accepted or started preparing an order, cancellation may not be possible.
Refunds, where approved, may be returned to the original payment method, wallet balance or another method agreed by Meals On Wheels4U.
Food Quality and Restaurant Responsibility
Restaurants and merchants are responsible for preparing food, menu accuracy, ingredients, allergens, portion sizes, packaging, food safety, hygiene and food quality.
Meals On Wheels4U helps coordinate orders and delivery, but we do not directly prepare, inspect, manufacture or supply the food. If there is a problem with an order, please contact us as soon as possible so we can help resolve the issue with the restaurant, merchant or driver.
Customer Responsibilities
Customers agree not to misuse the website, app or service. This includes placing false orders, providing incorrect information, abusing promotions, harassing restaurants or drivers, or attempting to interfere with the platform.
Promotions and Vouchers
Promotions, discounts and vouchers may have specific terms, including expiry dates, minimum order values, restaurant restrictions or usage limits.
Meals On Wheels4U may change, pause or cancel promotions at any time.
Account Suspension
We may suspend or restrict access to an account if we believe the account has been used fraudulently, abusively or in violation of these Terms and Conditions.
Third-Party Services
Our website or app may include links or services provided by third parties, such as payment providers, map services, delivery partners, taxi/logistics partners or notification services. We are not responsible for the content, policies or actions of third-party services.
Limitation of Liability
Meals On Wheels4U will make reasonable efforts to provide a reliable service. However, we are not responsible for delays, unavailable items, incorrect restaurant information, technical issues, restaurant food preparation issues, food quality issues, incorrect ingredients, allergens, or events outside our reasonable control.
Nothing in these Terms and Conditions limits any rights you may have under applicable law.
Changes to These Terms
We may update these Terms and Conditions from time to time. The updated version will be posted on our website or app with a new “Last updated” date.
Contact Us
If you have questions about these Terms and Conditions, please contact us:
Meals On Wheels4U
Email: info@mealsonwheels4u.com
Website: mealsonwheels4u.com