Privacy policy
Privacy Policy
Last updated: May 2026
Meals On Wheels4U is operated by Riyana Co., Ltd. We provide online food ordering, payment collection and delivery facilitation services in Pai and Chiang Mai, Thailand through our website, mobile app and related services.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when customers use Meals On Wheels4U. We aim to handle personal information in accordance with Thailand’s Personal Data Protection Act and other applicable laws.
Information We Collect
When you use Meals On Wheels4U, we may collect the following information:
- Your name
- Phone number
- Email address
- Delivery address
- Location or map pin selected for delivery
- Order details, including restaurant, items ordered, notes and delivery instructions
- Payment method and payment status
- Wallet, refund or credit information, where applicable
- Account login information
- Customer support messages
- Device and usage information, such as app activity, browser type, device type, IP address, approximate location and technical logs
We do not store full credit card details on our servers. Online payments are processed through third-party payment providers.
How We Use Your Information
We use your information to:
- Create and manage your customer account
- Process, confirm and deliver your food orders
- Share necessary order details with restaurants, merchants, drivers and delivery partners
- Contact you about your order, address, payment, delivery or customer support request
- Show restaurants and delivery availability for your location
- Calculate delivery fees and service availability
- Assign orders to drivers or third-party delivery partners
- Process payments, refunds, wallet credits and order adjustments
- Provide customer support and resolve complaints or disputes
- Improve our website, app, delivery operations and services
- Prevent fraud, misuse, abuse and security issues
- Keep business, accounting, tax and legal records
- Comply with legal, regulatory, tax and accounting requirements
Platform Role, Restaurants and Delivery Partners
Meals On Wheels4U acts as an online ordering, payment collection and delivery facilitation platform.
Restaurants and merchants may receive personal information that is necessary to prepare and manage your order, such as your name, order details, order notes and, where needed, contact or delivery information.
Delivery may be carried out by Meals On Wheels4U drivers, independent riders, third-party delivery partners, taxi partners, logistics partners, courier partners, or other approved delivery providers.
To complete delivery, we may share necessary information with those drivers or delivery partners, including your name, phone number, pickup location, delivery address, map pin, order number, delivery instructions, order value, payment status and order status.
Drivers and delivery partners may use this information only for order delivery, customer contact related to that delivery, support, delivery confirmation, dispute resolution, safety, fraud prevention, and legal or operational requirements.
Drivers and delivery partners must not use customer information for unrelated marketing, separate solicitation, resale, unrelated contact, adding customers to messaging groups, or any purpose outside the relevant order or delivery.
Third-Party Delivery Partners
Meals On Wheels4U may work with third-party delivery, taxi, logistics or courier partners to help complete orders.
When a third-party delivery partner is used, Meals On Wheels4U may disclose the minimum information reasonably necessary to arrange and complete the delivery. This may include customer name, phone number, delivery address, map location, delivery instructions, restaurant pickup details, order number, order status and payment status.
Third-party delivery partners are expected to use customer information only for the purpose of providing, supporting, confirming or resolving the relevant delivery. They are not permitted to use Meals On Wheels4U customer, restaurant, order, location or commercial information for separate marketing, direct customer or restaurant solicitation, unrelated analytics, resale, or any purpose outside the cooperation without proper permission.
Sharing Your Information
We only share personal information where needed to provide, operate, support or protect our service. This may include sharing relevant information with:
- Restaurants or merchants preparing your order
- Meals On Wheels4U drivers
- Independent riders
- Third-party delivery partners
- Taxi, logistics or courier partners
- Payment service providers
- Bank, wallet or payment processing partners
- SMS, email, telephone, WhatsApp, LINE or push notification providers
- Map, routing, geolocation or address verification providers
- Hosting, cloud, database, technical, analytics and support service providers
- Professional advisers, accountants or legal advisers where necessary
- Authorities, regulators, courts or government agencies where required by law
We do not sell customer personal information.
Delivery Location and Map Data
To deliver orders correctly, we may collect your delivery address and map location. This information is used to show restaurants available in your delivery area, calculate delivery fees, assign drivers or delivery partners, help drivers deliver your order, provide customer support, and resolve delivery disputes.
If you allow location access in the app or browser, we may use your location to help you set your delivery address or map pin. You can control location permissions from your device or browser settings.
Payments
Payments may be processed by third-party payment providers. Meals On Wheels4U may receive payment status, transaction references, payment method, payment amount and payment confirmation details, but we do not store full card numbers or sensitive card security information.
Where necessary, payment and order information may be used to process refunds, wallet credits, chargebacks, payment disputes, fraud prevention, accounting and legal records.
Customer Contact by Restaurants or Delivery Partners
Restaurants, drivers and delivery partners may contact customers only where reasonably necessary for the relevant order, delivery, customer support, safety, delivery confirmation, dispute resolution or legal requirements.
They must not use customer contact details for separate marketing, unrelated promotions, direct solicitation, resale of data, or unrelated contact outside the order without proper permission.
Data Security and Third-Party Service Providers
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Where we share personal information with restaurants, drivers, delivery partners, payment providers or technical providers, we require that information to be used only for the purpose of providing, supporting, securing or legally documenting the relevant service.
However, no online service, delivery partner or third-party service can guarantee complete security. Customers should also keep their account login details secure and contact us if they believe their account has been misused.
Data Incidents and Breaches
If we become aware of a data incident involving customer information, we will take reasonable steps to investigate, reduce harm, secure affected systems or records, notify affected parties or authorities where required by law, and work with the relevant restaurant, driver, delivery partner, payment provider or technical provider to resolve the issue.
Where a third-party delivery partner, payment provider or technical provider becomes aware of an actual or suspected data incident involving Meals On Wheels4U customer information, we expect that provider to notify us promptly and cooperate with investigation, containment, customer support, regulator notification where required, and remediation.
Under Thai PDPA practice, data controllers may need to notify the PDPC without undue delay and, where feasible, within 72 hours after becoming aware of a personal data breach, unless the breach is unlikely to result in risk to individuals’ rights and freedoms. If the breach is high risk, affected data subjects may also need to be notified without undue delay. :contentReference[oaicite:1]{index=1}
Marketing Communications
We may send promotional messages, offers, service updates or restaurant updates where permitted by law or where you have agreed to receive them.
You can opt out of marketing messages where an unsubscribe or opt-out option is available. We may still send important service messages about your account, order, payment, delivery, safety or legal notices.
Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, dispute resolution, fraud prevention, accounting, tax, legal and business record requirements.
When personal information is no longer needed, we may delete, anonymise or securely restrict access to it, unless we are required or permitted by law to keep it.
Your Rights Under PDPA
Subject to legal and operational requirements, you may have rights under Thailand’s Personal Data Protection Act, including the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion, destruction or anonymisation of your personal information where permitted by law
- Request restriction of use of your personal information in certain cases
- Object to certain uses or disclosures of your personal information
- Withdraw consent where processing is based on consent
- Request transfer of your personal information where applicable
- Lodge a complaint with the relevant authority where permitted by law
Some requests may be limited where we need to keep information for order processing, legal claims, accounting, tax, fraud prevention, safety, contractual or legal obligations.
Third-Party Services and Links
Our website or app may contain links to third-party websites or services, including payment providers, map services, delivery partners, taxi/logistics partners or notification services.
Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices, content or actions of third-party websites or services that are not controlled by Meals On Wheels4U.
Cross-Border Processing
Some service providers used by Meals On Wheels4U, such as hosting, cloud, payment, email, messaging, analytics, support or technical service providers, may process or store information outside Thailand.
Where personal information is transferred or processed outside Thailand, we will take reasonable steps to ensure it is handled with appropriate protection in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website or app with a new “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or how your personal information is handled, please contact us:
Meals On Wheels4U
Riyana Co., Ltd.
Email: info@mealsonwheels4u.com
Website: mealsonwheels4u.com
Last updated: May 2026
Meals On Wheels4U is operated by Riyana Co., Ltd. We provide online food ordering, payment collection and delivery facilitation services in Pai and Chiang Mai, Thailand through our website, mobile app and related services.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when customers use Meals On Wheels4U. We aim to handle personal information in accordance with Thailand’s Personal Data Protection Act and other applicable laws.
Information We Collect
When you use Meals On Wheels4U, we may collect the following information:
- Your name
- Phone number
- Email address
- Delivery address
- Location or map pin selected for delivery
- Order details, including restaurant, items ordered, notes and delivery instructions
- Payment method and payment status
- Wallet, refund or credit information, where applicable
- Account login information
- Customer support messages
- Device and usage information, such as app activity, browser type, device type, IP address, approximate location and technical logs
We do not store full credit card details on our servers. Online payments are processed through third-party payment providers.
How We Use Your Information
We use your information to:
- Create and manage your customer account
- Process, confirm and deliver your food orders
- Share necessary order details with restaurants, merchants, drivers and delivery partners
- Contact you about your order, address, payment, delivery or customer support request
- Show restaurants and delivery availability for your location
- Calculate delivery fees and service availability
- Assign orders to drivers or third-party delivery partners
- Process payments, refunds, wallet credits and order adjustments
- Provide customer support and resolve complaints or disputes
- Improve our website, app, delivery operations and services
- Prevent fraud, misuse, abuse and security issues
- Keep business, accounting, tax and legal records
- Comply with legal, regulatory, tax and accounting requirements
Platform Role, Restaurants and Delivery Partners
Meals On Wheels4U acts as an online ordering, payment collection and delivery facilitation platform.
Restaurants and merchants may receive personal information that is necessary to prepare and manage your order, such as your name, order details, order notes and, where needed, contact or delivery information.
Delivery may be carried out by Meals On Wheels4U drivers, independent riders, third-party delivery partners, taxi partners, logistics partners, courier partners, or other approved delivery providers.
To complete delivery, we may share necessary information with those drivers or delivery partners, including your name, phone number, pickup location, delivery address, map pin, order number, delivery instructions, order value, payment status and order status.
Drivers and delivery partners may use this information only for order delivery, customer contact related to that delivery, support, delivery confirmation, dispute resolution, safety, fraud prevention, and legal or operational requirements.
Drivers and delivery partners must not use customer information for unrelated marketing, separate solicitation, resale, unrelated contact, adding customers to messaging groups, or any purpose outside the relevant order or delivery.
Third-Party Delivery Partners
Meals On Wheels4U may work with third-party delivery, taxi, logistics or courier partners to help complete orders.
When a third-party delivery partner is used, Meals On Wheels4U may disclose the minimum information reasonably necessary to arrange and complete the delivery. This may include customer name, phone number, delivery address, map location, delivery instructions, restaurant pickup details, order number, order status and payment status.
Third-party delivery partners are expected to use customer information only for the purpose of providing, supporting, confirming or resolving the relevant delivery. They are not permitted to use Meals On Wheels4U customer, restaurant, order, location or commercial information for separate marketing, direct customer or restaurant solicitation, unrelated analytics, resale, or any purpose outside the cooperation without proper permission.
Sharing Your Information
We only share personal information where needed to provide, operate, support or protect our service. This may include sharing relevant information with:
- Restaurants or merchants preparing your order
- Meals On Wheels4U drivers
- Independent riders
- Third-party delivery partners
- Taxi, logistics or courier partners
- Payment service providers
- Bank, wallet or payment processing partners
- SMS, email, telephone, WhatsApp, LINE or push notification providers
- Map, routing, geolocation or address verification providers
- Hosting, cloud, database, technical, analytics and support service providers
- Professional advisers, accountants or legal advisers where necessary
- Authorities, regulators, courts or government agencies where required by law
We do not sell customer personal information.
Delivery Location and Map Data
To deliver orders correctly, we may collect your delivery address and map location. This information is used to show restaurants available in your delivery area, calculate delivery fees, assign drivers or delivery partners, help drivers deliver your order, provide customer support, and resolve delivery disputes.
If you allow location access in the app or browser, we may use your location to help you set your delivery address or map pin. You can control location permissions from your device or browser settings.
Payments
Payments may be processed by third-party payment providers. Meals On Wheels4U may receive payment status, transaction references, payment method, payment amount and payment confirmation details, but we do not store full card numbers or sensitive card security information.
Where necessary, payment and order information may be used to process refunds, wallet credits, chargebacks, payment disputes, fraud prevention, accounting and legal records.
Customer Contact by Restaurants or Delivery Partners
Restaurants, drivers and delivery partners may contact customers only where reasonably necessary for the relevant order, delivery, customer support, safety, delivery confirmation, dispute resolution or legal requirements.
They must not use customer contact details for separate marketing, unrelated promotions, direct solicitation, resale of data, or unrelated contact outside the order without proper permission.
Data Security and Third-Party Service Providers
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Where we share personal information with restaurants, drivers, delivery partners, payment providers or technical providers, we require that information to be used only for the purpose of providing, supporting, securing or legally documenting the relevant service.
However, no online service, delivery partner or third-party service can guarantee complete security. Customers should also keep their account login details secure and contact us if they believe their account has been misused.
Data Incidents and Breaches
If we become aware of a data incident involving customer information, we will take reasonable steps to investigate, reduce harm, secure affected systems or records, notify affected parties or authorities where required by law, and work with the relevant restaurant, driver, delivery partner, payment provider or technical provider to resolve the issue.
Where a third-party delivery partner, payment provider or technical provider becomes aware of an actual or suspected data incident involving Meals On Wheels4U customer information, we expect that provider to notify us promptly and cooperate with investigation, containment, customer support, regulator notification where required, and remediation.
Under Thai PDPA practice, data controllers may need to notify the PDPC without undue delay and, where feasible, within 72 hours after becoming aware of a personal data breach, unless the breach is unlikely to result in risk to individuals’ rights and freedoms. If the breach is high risk, affected data subjects may also need to be notified without undue delay. :contentReference[oaicite:1]{index=1}
Marketing Communications
We may send promotional messages, offers, service updates or restaurant updates where permitted by law or where you have agreed to receive them.
You can opt out of marketing messages where an unsubscribe or opt-out option is available. We may still send important service messages about your account, order, payment, delivery, safety or legal notices.
Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, dispute resolution, fraud prevention, accounting, tax, legal and business record requirements.
When personal information is no longer needed, we may delete, anonymise or securely restrict access to it, unless we are required or permitted by law to keep it.
Your Rights Under PDPA
Subject to legal and operational requirements, you may have rights under Thailand’s Personal Data Protection Act, including the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion, destruction or anonymisation of your personal information where permitted by law
- Request restriction of use of your personal information in certain cases
- Object to certain uses or disclosures of your personal information
- Withdraw consent where processing is based on consent
- Request transfer of your personal information where applicable
- Lodge a complaint with the relevant authority where permitted by law
Some requests may be limited where we need to keep information for order processing, legal claims, accounting, tax, fraud prevention, safety, contractual or legal obligations.
Third-Party Services and Links
Our website or app may contain links to third-party websites or services, including payment providers, map services, delivery partners, taxi/logistics partners or notification services.
Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices, content or actions of third-party websites or services that are not controlled by Meals On Wheels4U.
Cross-Border Processing
Some service providers used by Meals On Wheels4U, such as hosting, cloud, payment, email, messaging, analytics, support or technical service providers, may process or store information outside Thailand.
Where personal information is transferred or processed outside Thailand, we will take reasonable steps to ensure it is handled with appropriate protection in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website or app with a new “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or how your personal information is handled, please contact us:
Meals On Wheels4U
Riyana Co., Ltd.
Email: info@mealsonwheels4u.com
Website: mealsonwheels4u.com